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2votes

Can't upload images anymore (Error 400)

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Since yesterday some of the images I had uploaded on my Notion are not showing anymore (images can't be loaded, error 400). Furthermore now whenever I try to add an image it shows the same error. What is the problem?

by lociobello (140 points)

0vote

polle commented

Upload images how and where?

  • Notion cover images
  • Icons
  • To a table
  • Or?

And which ones are not displaying?

by polle (39.6k points)

0vote

lociobello commented

Any kind of image. For example if I add /image.

by lociobello (140 points)

1 Answer

0vote

polle Points39580

It sounds like a Browser problem, not a Notion one.

I suggest:

1- Try desktop App.
2- Try Mobile App.
3- Try a different Browser.

That way you will be able to identify where is the problem.

For the Browser, try disabling extensions or reset the Browser itself. (cache and cookies)

by polle (39.6k points)

0vote

lociobello commented

I tried every browser and device I have. The problem is the same anywhere.

by lociobello (140 points)

0vote

polle commented

By any chance you tried turning WiFi off? Just to confirm it also happens in any network.

Another thing that came up to me is size. It happens with any image size, small or big?

by polle (39.6k points)

0vote

lociobello commented

I even tried on another wi-fi network. Same problem. I tested both small and big files (all under the 5mb limit). Sometimes the image is uploaded, sometimes not, without any correlation to the file size.

by lociobello (140 points)

0vote

polle commented

If you try with images below 1MB it happens the same?

by polle (39.6k points)

0vote

lociobello commented

Images below 1MB are loaded correctly.

by lociobello (140 points)

0vote

polle commented

There you have it. The problem is the size of the images you are trying to upload.

by polle (39.6k points)

0vote

lociobello commented

But why should that be a problem if the size limit for an image should be 5MB?

by lociobello (140 points)

0vote

polle commented

If you are almost at 5mb can be the problem, I suggest using 4 or less and in case you need larger files, upgrade the Notion account to have no limits in file size.

by polle (39.6k points)

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