2votes

Can't upload images anymore (Error 400)

Asked Sep 25, 2021

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1 Answers
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Since yesterday some of the images I had uploaded on my Notion are not showing anymore (images can't be loaded, error 400). Furthermore now whenever I try to add an image it shows the same error. What is the problem?

asked Sep 25, 2021 by lociobello (140 points)

0vote

polle commented Sep 25, 2021

Upload images how and where?

Notion cover images
Icons
To a table
Or?

And which ones are not displaying?

commented Sep 25, 2021 by polle (102k points)

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lociobello commented Sep 26, 2021

Any kind of image. For example if I add /image.

commented Sep 26, 2021 by lociobello (140 points)

1 Answer

0vote

polle Points102130

It sounds like a Browser problem, not a Notion one.

I suggest:

1- Try desktop App.
2- Try Mobile App.
3- Try a different Browser.

That way you will be able to identify where is the problem.

For the Browser, try disabling extensions or reset the Browser itself. (cache and cookies)

answered Sep 26, 2021 by polle (102k points)

0vote

lociobello commented Sep 26, 2021

I tried every browser and device I have. The problem is the same anywhere.

commented Sep 26, 2021 by lociobello (140 points)

0vote

polle commented Sep 26, 2021

By any chance you tried turning WiFi off? Just to confirm it also happens in any network.

Another thing that came up to me is size. It happens with any image size, small or big?

commented Sep 26, 2021 by polle (102k points)

0vote

lociobello commented Sep 26, 2021

I even tried on another wi-fi network. Same problem. I tested both small and big files (all under the 5mb limit). Sometimes the image is uploaded, sometimes not, without any correlation to the file size.

commented Sep 26, 2021 by lociobello (140 points)

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polle commented Sep 28, 2021

If you try with images below 1MB it happens the same?

commented Sep 28, 2021 by polle (102k points)

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lociobello commented Sep 28, 2021

Images below 1MB are loaded correctly.

commented Sep 28, 2021 by lociobello (140 points)

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polle commented Sep 28, 2021

There you have it. The problem is the size of the images you are trying to upload.

commented Sep 28, 2021 by polle (102k points)

0vote

lociobello commented Sep 28, 2021

But why should that be a problem if the size limit for an image should be 5MB?

commented Sep 28, 2021 by lociobello (140 points)

0vote

polle commented Mar 10, 2022

If you are almost at 5mb can be the problem, I suggest using 4 or less and in case you need larger files, upgrade the Notion account to have no limits in file size.

commented Mar 10, 2022 by polle (102k points)

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