2votes

Cannot See Shared Page From Another User On Mobile Device

Asked Aug 16, 2022

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Recently been having issues viewing pages on my iPhone shared with me by another user. This only happens when using app on my phone, computer (Windows) works just fine. Been happening for months, neither user has changed any settings in their account. Tried deleting and reinstalling the app on iPhone, did not fix issue. Suggestions welcome.

asked Aug 16, 2022 by AlexaJ7 (140 points)

0vote

polle commented Aug 16, 2022

Please explain "having issues". What is the error you are getting in the iPhone?

commented Aug 16, 2022 by polle (102k points)

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AlexaJ7 commented Aug 16, 2022

I see a blank screen when swapping to the shared account to see pages. When viewing on a computer I can see a list of pages within the account but there is a blank screen when attempting to view on the iPhone.

commented Aug 16, 2022 by AlexaJ7 (140 points)

1 Answer

0vote

polle Points102080

I assume by shared you mean that you were added to the Notion page as a guest with some permissions.

I suggest that the owner removes you completely, then add you again to the Notion page as a guest. By your side log out and log in again in your Phone.

That should fix the issue you are having if everything else is correct, you are using the same account, etc...

answered Aug 17, 2022 by polle (102k points)

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cyy25121 commented Oct 21, 2022

I have the exactly same problem here and have tried out those removing permissions and logout/login methods. It is still not working.

commented Oct 21, 2022 by cyy25121 (100 points)

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polle commented Oct 21, 2022

Is not changing permissions, it is the page itself that was moved, modified, etc...

1- Update to the latest app version.
2- Logout from the guest account.
3- Remove completely (as owner) the guest account from the shared page.
4- Add the guest account again (as owner) to the page.
5- Login with the guest account.

With those steps the guest should see the Notion page correctly.

commented Oct 21, 2022 by polle (102k points)

0vote

Suebidoo commented Jun 17, 2023

Hi, I have the same problem:
My husband cannot see the linked database that I have on a shared page. It is just blank on his mobile phone. Logging in and out and removing, etc. did not work.
Any ideas?

commented Jun 17, 2023 by Suebidoo (730 points)

edited Jun 18, 2023 by polle

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